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Pre-sales questions

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Basic knowledge

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Frequently Asked Questions

Find answers to commonly asked questions about our products and services.

How can I place an order?

To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.

How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.

Do you offer international shipping?

Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.

What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.

Frequently asked questions

How do I download my purchase?

After payment, you are redirected to a Thank You page with instant download links. You can also contact us on WhatsApp with your order ID.

Can I use these commercially?

Yes! All products come with a commercial license unless stated otherwise.

Do I get lifetime updates?

Yes! Once you purchase a pack, you receive all future updates at no extra cost.

What’s your refund policy?

Due to the digital nature of our products, all sales are final. However, if there’s a technical issue, we’ll resolve it or offer a replacement.

What formats are the files in?

Most packs are delivered as ZIP files containing MP4, WAV, PNG, or DNG files depending on the product.

What if my download link doesn’t work?+

Can I use these on multiple platforms?

Yes! All our products can be used on Instagram, YouTube, TikTok, and any other platform.

How long does it take to get support?

We typically respond within 15–30 minutes on WhatsApp during business hours.